Eloquant + Alcmeon: for optimised management of all your interactions, including social media and messaging

Thanks to the Eloquant & Alcmeon connector, you benefit from optimised and unified management of customer interactions: including social media, instant messaging, and other communication channels.

You can respond quickly and efficiently to enquiries without having to juggle multiple tools.

This ensures a centralised, comprehensive view of each customer, essential for personalising interactions and improving customer satisfaction.

With Alcmeon & Eloquant, customer service teams enjoy an intuitive interface that simplifies their daily work.

Here are the main benefits of the Alcmeon module integrated into the Eloquant contact centre solution:

• Reduced handling time, thanks to Alcmeon’s conversational AI, which automates low-value tasks, allowing human agents to focus on higher-value activities.
• 24/7 service availability, with chatbots providing basic support at any time of day or night, including weekends.
• Streamlined processes, through optimised enquiry handling and centralised oversight.

Whether it involves managing enquiries from prospects and customers, marketing products, or supporting an e-commerce site, Alcmeon adapts to the specific needs of each sector.

With Alcmeon, every interaction becomes an opportunity to strengthen the customer relationship across new communication channels, creating a unique experience supported by powerful, intelligent tools.