At Eloquant, we know that your customer relationship is key to your success. That’s why our project and support teams offer personalised, custom-made assistance at every stage of your journey. Together, we make the success of your project our priority.
It is through their interactions with your customer service, across all the channels available to them, that your customers will evaluate the quality of their journey and… judge your company!
Our consultants are by your side throughout all phases of implementing the Eloquant multichannel contact centre solution: scoping, functional and technical specifications, development and project monitoring, agile team management, integration, performance monitoring… For a premium service, our team guarantees dedicated and proactive support, anticipating your needs and ensuring smooth operation management.
Our customised training is designed to meet the specific needs of each user, whether they are an administrator, supervisor, call centre agent, or responsible for customer satisfaction within your company. On-site or remotely, we help you master our solutions for complete autonomy.
Our trainers, also experts in the field of data collection, combine pedagogical skills with research expertise to provide you with a comprehensive training. Certified Qualiopi, we guarantee the quality of our services with a complete catalogue, a dedicated team, and regular surveys for the continuous improvement of our processes.
Our technical support team consists of systems and network engineers, specialised in the client context, working closely with the CX project teams to maintain your operations in optimal conditions.
Eloquant’s internal teams ensure the daily maintenance of operational conditions, while our Customer Service portal allows for online incident reporting. The support team handles all levels of escalation for fast and proactive resolution, with informational messages to ensure continuous communication.
Eloquant’s infrastructure is highly redundant, secure, and hosted in data centres located in France. All of our equipment is managed and monitored 24/7 by our technical teams.
Are you intrigued? Need to know more before taking the plunge?
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Call centre software, also known as contact centre software, allows you to manage both inbound and outbound customer service calls. It includes a range of tools and features designed to optimise the orchestration and management of call campaigns and call flows in real time.
Opting for cloud-based software enables businesses to manage their contact centre without the need for lengthy integration projects and physical infrastructure, such as local servers. It also simplifies access for remote agents.
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