Sector: Retail, E-Commerce, Large-scale distribution

The challenges facing your sector

Growth of marketplaces and the second-hand market, the rise of private sales and sales seasons, inflation, and a decline in purchasing power, alongside a notable increase in customer expectations, which are now aligned with references such as Amazon in terms of availability and delivery times…

The retail sector, evolving to meet new economic consumption models, must constantly reinvent itself to adapt to increasingly complex customer journeys: click & collect, e-reservation, home delivery, store-to-store, ship from store, omnichannel purchasing options.

This sector must also meet the more ethical and eco-responsible expectations of the new generations of consumers… Because every interaction, whether in-store, online, or over the phone, is a moment of truth that can make a difference!

Your issues

You wish to better manage your customer service and handle your peak activity periods along with their inherent complaints, improve the productivity of your advisers and the quality of service delivered, measure customer satisfaction at key moments in their journey, channel their feedback and published reviews…

Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.

Our customers say it best!

King Jouet, Showroomprivé.com, Speedy, Rossignol, Wonderbox, Auchan, Aubert, Berner, Abrisud, Irrijardin, Gustave Rideau, JM Weston, Mecatechnic, Movitex, Winsol, Yves Rocher … already rely on us to help them improve their customer relationships, what about you?