Adding value to customer reviews

Customer reviews have a major impact on purchasing or subscription decisions and are almost always consulted. Leveraging customer reviews is therefore a priority for any brand seeking to manage its image, strengthen credibility and trust, and drive conversions. It also helps counter the risk of negative publicity from unmanaged spontaneous negative comments.

Customers become the brand’s ambassadors.

Through the Eloquant Cloud Customer Experience platform, you continuously measure customer satisfaction, collect feedback from your clients, automatically share their comments on published review platforms, respond to them, and thus enhance customer reviews. You address negative comments, track dissatisfaction, and demonstrate to your target audience that you are listening to your customers.

Issues

Improving supply and innovation

Internally, customer reviews provide invaluable insights into what customers like, as well as the friction points, gaps, and opportunities for innovation to address. Customer reviews are therefore essential for better understanding customer expectations and enhancing the attractiveness of your offers.

Reputation and consumer confidence

Customers, through their reviews, play a key role in building a brand’s reputation. Positive reviews reinforce trust, while negative reviews, if properly moderated, reflect the brand’s consideration and proactivity. Transparency reassures.

Enhancing customer value and loyalty

Providing visibility through effective management of customer reviews means valuing them by showing that they are important. By taking their feedback into account, the brand improves its offerings, better meets their expectations to satisfy them, and thus fosters customer loyalty.

Competitive advantage

Many reviews related to the brand or its offerings, well-argued and moderated, even if some are negative but with appropriate and reassuring responses, will be considered as trustworthy reviews by the prospect and can influence their decision in favour of the brand over a competitor’s offer.

Solutions

Sat surveys

Semantic AI

Publication of reviews

Bravo Module

They use Eloquant

We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…

Assurances et Mutuelles

Mutuelle Nationale Territoriale (Groupe VyV)

Télécommunications

Bouygues Telecom Entreprises

ARaymond

When a global industrial company measures... customer AND employee satisfaction

Industry, Construction and Public Works

BDR Thermea

How BDR Thermea optimizes call management for optimum service quality!

Business Services, IT, Software publishing

Ivalua

When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management

Energy, Water, Environment, Industry, Construction and Public Works

Primagaz

How Primagaz optimizes call handling and customer service quality

Eloquant, your cloud Customer Experience platform

A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.

Omnichannel Contact Centre

Voice of the Customer / Satisfaction surveys

Case studies

Here are a few case studies!

Blog

Check out the latest Customer Relations news!

White papers

Download studies and analyses of the market and our solutions!

Are you intrigued? Need to know more before taking the plunge?