Make decisions based on in-depth data analysis, track your KPIs with dashboards, and achieve your goals quickly!
With preconfigured reports containing all relevant information.
Your KPIs to measure the performance of your contact centre.
Listening to the Voice of the Customer and measuring their satisfaction through surveys.
Export raw data to use in other applications.
Track the progress of each business objective, each communication channel, each team, or each agent by integrating the data you need into your preconfigured or customised reports, and compare the evolution over selected periods.
Manage and analyse the quality of service (QoS), first contact resolution rate, average handling time (AHT), customer satisfaction (CSAT), customer effort (CES)… using preconfigured or customisable reports tailored to your needs.
Cross-reference all the data collected throughout the customer contact journey across all your contact channels, and gain an omnichannel view of your contact centre’s activity that will facilitate your decision-making.
Identify the most effective journeys and solutions based on customer needs and expectations, automatically detect with AI the sources of customer delight and pain points, increase your teams’ productivity, prioritise high-value contacts, enhance self-care solution journeys to empower customers and better control your costs.
Your customer journey data across all voice and digital channels.
Raw data to export for integration into third-party tools.
Standard or customisable graphic dashboards and statistical reports.
Supervisor/Manager profiles: global view/team view.
Semantic analysis of customer verbatims for automatic real-time categorisation.
Apply filters to simplify analysis on interactions or customers.
Analyse customer satisfaction in real time (immediate) and over time (delayed) through surveys.
Track and analyse the performance of your agents and their areas for improvement.
With prescriptive AI, improve your strategies and customer satisfaction.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
With Eloquant, you can generate detailed reports on the performance of your channels, customer satisfaction, contact centre activity, and key performance indicators to ensure your customers have a memorable experience: response times, quality of service….
Yes, Eloquant allows you to customise your reports by selecting the data and indicators specific to your needs, with filtering and formatting options.
Absolutely, Eloquant allows you to schedule the automatic sending of reports at defined intervals, directly to your inbox or your colleagues’ inboxes.
Yes, you can easily export your reports in PDF, Excel, or CSV format, to share them or integrate them into other analysis systems.
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