“Thanks to the customer satisfaction measurement solution, we address our customers but also the customer of our clients, who are the real beneficiaries of our services. We are thus improving our knowledge of end customers, to meet their expectations best.”
Customers interact with businesses through multiple channels: contact centres, physical stores, websites, mobile apps and social media. Through an omnichannel customer journey, customers can seamlessly switch from one channel to another without friction or having to repeat information, and, thanks to the interaction history, receive a consistent and seamless experience across all these touchpoints.
