Sector: Insurance and mutuals

The challenges facing your sector

Evolution of the regulatory framework: Termination in 3 clicks since 1st June 2023, reform of supplementary social protection for the public sector, and new regulations… increased complexity of contracts, concentration phenomenon… The Insurance & Mutuals sector is undergoing profound changes and facing increased competition.

The focus is therefore on retaining, standing out, and attracting… Customer Relationship quality, in a context of multiplying touchpoints, is more than ever THE lever not to be overlooked in order to strengthen the bond with members/subscribers.

To meet this challenge, your customer service teams are on the front line to make the difference!

Your issues

You wish to better manage your customer service, improve the efficiency of your advisers and the service quality perceived by your members during each interaction, provide them with basic information 24/7, measure their level of satisfaction at every touchpoint, leverage their feedback, and highlight their opinions…

Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.

Our customers say it best!

AG2R LA MONDIALE, Groupe France Mutuelle, La Mutuelle Générale, la MAE, MAIF, MACIF, MNT, SOLIMUT, groupe VYV, CIPAV, GFA Caraïbes, Groupama, la Mutuelle des Architectes Français, REPAM, RMA, Solly Azar, Mutami, Stelliant… already rely on us to help them improve their customer relationships, what about you?