Team: Sales department

The missions of your department

Your sales team may be required, like the customer service team, to respond to and retain customers. However, its main mission, through telemarketing and outbound calls, is to take a proactive approach to solve problems or convert prospects into customers.

Your advisers establish contact to detect potential projects, schedule appointments, sell offers, collect debts, conduct surveys, or provide assistance.

This service is essential for growing your customer base and increasing sales by initiating interactions, but also for implementing a proactive approach. It is also a valuable source of feedback, providing insights into market trends and customer expectations.

The benefits of the Eloquant solution

The Eloquant Cloud Customer Experience solution improves the performance and ROI of outbound call campaigns through :

Automation of targeted outbound call campaigns management in preview, progressive, or predictive mode.
Integration of the CTI with a CRM to personalise call scripts and access the history via call record retrieval.
AI-assisted support for call transcription and summarisation, sentiment analysis, request categorisation, detection of next actions, etc.
Real-time performance tracking and management of campaigns via supervision and quality monitoring.
Post-call satisfaction survey.
Comprehensive analysis of customer verbatim to identify key areas for improvement
Cloud hosting, allowing you to manage campaigns and make calls from anywhere via a simple internet connection.
Easy integration with other business tools: CRM, ERP…

Our customers say it best!

Geodis, Adecco Medical, King Jouet, Lafarge, DB Schenker, MNT, BDR Thermea, Groupe France Mutuelle, GIE CCI Paris, SANEF, Ministère des Armées, Solimut Consort NT, SNCF Connect, Valeo, Ivalua, Eau de Paris, INSEE… Across all sectors, leading companies already trust us to support them in improving their customer relationships. What about you?