A complete and
Dialog with your customers
Unified management of interactions for contact centers: voice, email, chat, callback, sms, mobile application, social networks...Discover more
Listen the voice of your customers
Collecting feedback from your customers at crucial moments in your relationship on the appropriate channel, for real-time resultsDiscover more
Give your customers
the most beautiful experience
Thanks to the Eloquant Contact Center solution, we can pool the resources of our customer center and deliver both optimal service to all our customers, but also premium service to our customers with higher added value.
The Eloquant Customer Satisfaction Measurement Solution deployed 2 years ago, allows us to measure and process our customers’ satisfaction. We systematically call back critics to find out why they are dissatisfied. Our goal is to make our customers ambassadors and take their feedback into account to move forward, with them.
Eloquant solutions allow us to capture the insured feedback at the right time via text message, a reactive and non-intrusive media that allows us to identify any dissatisfaction quickly. The keys to working with Eloquant are technicality and people.
Thanks to the customer satisfaction measurement solution, we address our customers but also the customer of our clients, who are the real beneficiaries of our services. We are thus improving our knowledge of end customers, to meet their expectations best.
The Contact Center solution has made it possible, with a view to improving the customer experience, to organize an intelligent distribution of calls by expertise and availability, to monitor performance and measure customer satisfaction and finally to offer new services to our customers, while helping our employees on a daily basis.
Thanks to the Eloquant Semantic Analysis software, we efficiently process conversational data. It represents a truly rich source of information for more relevant communication leads, or even improvement product insights.
Eloquant has a crucial role in our system since we need to collect our debtor customers’ voice. The Semantic Analysis software is a powerful tool that allows us to detect where our dysfunctions lie and value our employees’ work.
Eloquant is a coach, there is a real notion of exchange. As for the tool, it allows us to use collected verbatim efficiently and also motivates us to operate an internal transformation. We have put our processes into perspective to help the company evolve.
A good customer relationship consists in facilitating the customer’s procedures to make it as fluid and straightforward as possible. We have chosen to trust Eloquant, one of the major players in this market, and its Customer Feedback solution to deliver optimal service quality to our customers.
We were looking at the time for a reliable, seamless platform with premium service all season long. Thanks to the Eloquant Contact Centre Solution, we benefit from a powerful tool offering easy handling and rapid implementation. Delivered in SaaS mode, the solution is flexible and allows us to manage, our calls peaks in high season.
The Eloquant Contact Centre Solution has enabled us to make significant progress in our call pickup rates and provide better service to our members. Our members were pleasantly surprised from the first days of commissioning.
We installed the Eloquant solution quickly and easily in our 5 Service Centres, spread over several France and abroad sites. Thanks to this full web solution’s flexibility, we can independently add services centres, agent positions… So really adapt the tool to our needs.
Expert articles, webinars, ebooks ... Find out how to improve your customer experience (contents in French only).Browse blog