Discover our SaaS solutions for optimising customer relationship management in your contact centre with Eloquant!
#CCaaS #VoC #IA
Eloquant’s omnichannel contact centre solution enables you to deliver a memorable customer experience, contributing to customer satisfaction and loyalty.
Give your agents the right AI-enhanced tool to effectively manage your conversations. All interactions with your customers are centralised on a single, ergonomic and intuitive interface. It offers a 360° vision that ensures the comfort and efficiency of your advisors, while guaranteeing a fluid and memorable customer journey.
Measure, analyse and visualise your customers’ feedback, and harness the wealth of data from satisfaction surveys and conversation listening to continuously improve their customer journey. Benefit from the power of AI to understand the Voice of your Customers in real time.
Customisation of the agent console, autonomy in setting up and orchestrating flows and satisfaction surveys.
Automate, analyse, assist your customers and users with AI at the heart of our solutions.
All important information about your customers is made accessible in your various business tools.
Our own infrastructure guarantees high availability and optimum service quality for your customers.
We work with numerous customers in France and abroad. Here are a few references…
A SaaS software company dedicated to customer relations, helping European companies manage, orchestrate, measure and improve their customer conversations.
Voice and digital interactions and satisfaction surveys processed every year.
Multi-sector: banks, mutuals, insurance, transport, retail, energy, public services...
Multilingual solution deployed worldwide.
Recognised expertise in customer relations, with end-to-end support.
Are you intrigued? Need to know more before taking the plunge?
