To make the agent’s experience as pleasant as possible, the adviser can choose the colour of their banner from predefined themes or integrate with their business tools or CRM.
Centralise your interactions on a single interface to provide a seamless journey for both the customer and the adviser, who, thanks to the history of interactions, can personalise their exchange and improve efficiency.
Unified voice and digital channels for an enhanced agent experience
Designed to ease work and enhance the user experience
Boost efficiency with AI support
Integrate your CRM to deepen customer knowledge
Make your advisers’ daily work easier by allowing them to manage all contact channels in a single interface: voice, email, live chat, SMS, social media, instant messaging, video assistance…
Leverage AI support to enhance the efficiency and productivity of your contact centre agents: suggested responses, conversation summaries, context generated by the bot’s qualification…
Personalise your advisers’ conversations and responses using customer data, the history of previous interactions, context information, qualification via a chatbot or callbot, and integration with CRM or other business tools.
All channels managed from a single interface.
Simplify your agents’ work and increase productivity.
360° view of the customer, enabling personalised relationships.
Access the contextual data of the interaction.
Interface available in multiple languages, configurable according to your agents.
Easy interfacing with your external business tools.
Customisable theme selection to enhance the agent experience.
Configure your agents’ skills and access rights.
Agent activity data.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
The benefits of a unified console for the agent include access to all the relevant information needed to respond effectively to the customer: customer profile details, contextual data, history of previous requests, enriched insights through CRM integration, response assistance tools, real-time agent support…
These features help streamline the agent’s day-to-day work and enhance the experience perceived by the end customer.
Equipping your team with a unified agent console, also known as contact centre software, enables you to manage inbound and outbound calls within your customer service. It includes a range of tools and features designed to optimise the orchestration and management of call campaigns and call flows in real time. Choosing cloud-based software allows businesses to operate their contact centre without the need for lengthy integration projects or physical infrastructure like on-site servers. It also facilitates remote access for agents.
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