Centralize your interactions on a single interface to offer a fluid, seamless path for both the customer and the advisor, who, thanks to the history of interactions, can personalize their exchange and gain in efficiency.
Unifying voice and digital channels for an enriched agent experience.
Designed for ease of use and user experience.
Increase efficiency with AI support.
Integrate your CRM to deepen customer knowledge.
Make your advisors’ day-to-day work easier, by enabling them to manage all contact channels in a single interface: voice, email, livechat, sms, social networks, instant messaging, video-assistance….
Benefit from AI support to improve the efficiency and productivity of your contact center agents: suggested answers, conversation summaries, context generated by bot qualification…
Personalize your advisors’s conversations and responses using customer data, previous interaction history, contextual information, chatbot or callbot qualification, interfacing with CRM or other business tools.
To make the agent’s experience as pleasant as possible, they can choose the color of their banner from predefined themes, or interface with their own business or CRM tools.
All channels managed from a single interface.
Make your agents’ work easier and more productive.
360° view of the customer to personalize the relationship.
Interaction context data.
Interface available in several languages, configurable to suit your agents.
Easy interfacing with your external business tools.
Choice of customizable theme to enhance agent experience.
Configure your agents’ skills and rights.
Agent activity data.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
The advantages of a unified console are that the agent has access to all the relevant information needed to respond effectively to the customer: information on the customer’s profile, his or her context, the history of previous requests, in-depth information with integration with the CRM, response assistance tools, real-time agent assistance….. These are just some of the functionalities that will help to optimize the end customer’s experience on a daily basis.
A unified agent console, also known as contact center software, enables you to manage your customer service department’s inbound and outbound calls. It includes a range of tools and functionalities designed to optimize the orchestration and management of call campaigns and call flows in real time. Choosing cloud-based software enables companies to manage their contact center without resorting to lengthy integration projects and physical infrastructure such as local servers. It also facilitates access for remote agents.
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