For quality purposes or recording with evidential value
Set up your telephony solution and customise your IVR systems. Never miss a call again and reduce your customers’ waiting times. Enhance your contact centre’s customer experience by delivering personalised information to your clients 24/7.
Provide your agents with internet-based telephony
Get all types of geographic, premium-rate, and international numbers in over 100 countries
Direct each call to the right adviser using various routing rules
For quality purposes or recording with evidential value
Connect your enterprise telephony solution with your professional software to optimise your agents’ experience. You will be alerted to every call and have all the necessary customer information at your fingertips. This reduces the average call handling time and increases customer satisfaction.
Analyse the traffic and activity of your call centre with access to KPIs for your telephony operations, available via customised dashboards, detailed reports, or raw data exports.
Manage and personalise your messages or announcements.
Retrieve contextual data and qualify calls using a callbot.
Distribute your calls based on activity and your agents’ skills.
Automate your low-value calls using AI.
High availability and call quality.
Reports and monitoring of your contact centre activity.
Schedule outbound call campaigns with the power dialler.
No limit on the volume of your calls.
Seamless voice integration within CRM systems.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
When virtualization of a branch network translates into increased Customer Satisfaction...
Are you intrigued? Need to know more before taking the plunge?
Equipping yourself with call centre software, also known as contact centre software, enables you to manage both inbound and outbound calls for your customer service. It includes a range of tools and features designed to optimise the orchestration and management of call campaigns and call flows in real time. Choosing cloud-based software allows businesses to run their contact centres without lengthy integration projects or the need for physical infrastructure such as local servers. It also facilitates access for remote agents.
Equipping yourself with call centre software will help streamline and improve the management of both inbound and outbound customer interactions. The software should include a range of key features:
Call centre or contact centre software enables the management, orchestration, and improvement of both inbound and outbound customer interactions. It is generally suitable for the following teams:
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