Avoid sending technicians by evaluating remotely and offering assisted resolution to your customers. This way, you can save on time and travel costs.
Facilitate the resolution of certain customer service requests through video assistance and optimise agent productivity by creating personalised experiences.
Offer a more personalised, human touch
Facilitate understanding through visualisation
Minimise technician travel with remote resolution
Offer video communication for an enhanced experience across your channels
Enhance your customers’ experience with video assistance and accelerate problem resolution. Through the video session, the adviser can see exactly what the customer sees and assess the situation.
Invite customers to a video assistance session in just a few clicks. No installation or app download required; access is available on all browsers, whether on a smartphone, computer, or tablet.
Integrate video assistance interactions into your business tools to consolidate support tickets from your adviser’s console. The data collected will help deepen your customer knowledge.
Enhance understanding through screen sharing and co-browsing.
Complete the file with photos taken from the interface.
Send attachments from the interface.
Use the pointer to show the customer where to intervene.
View the exchange history and detailed reporting.
Record the video session for training purposes.
Open the session to multiple advisers or technicians.
Access the precise geolocation of the incident.
Adapt your interface to the language of the adviser or technician.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
The use of the solution requires no downloads or app installations. The customer can use it in just a few clicks on any device through a simple web browser. The experience will be as seamless as possible.
The security and integrity of customer data are key priorities for Eloquant. Therefore, all video assistance communications are end-to-end encrypted to ensure the confidentiality of exchanges.
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