In a healthcare and personal care sector under significant pressure (medical deserts, shortages of healthcare workers and beds), managing patient journeys and providing assistance, supplying equipment and treatments on time, and in sufficient quantity, has become a daily challenge for healthcare facilities, care services, and laboratories.
The issues handled by customer services can therefore be a source of stress. As such, patients and healthcare professionals need human interaction and empathy from advisers: appointment scheduling, prescription management, preparing aid request files, urgent supply of equipment or medication, follow-up on specific requests, etc. These are all concerns that advisers must address effectively while maintaining the quality of the customer experience.
You wish to manage all your interactions on a single omnichannel platform, optimise your customer knowledge through a contact centre-CRM integration, offer an optimal patient journey, integrate self-care and AI at the right moment in the journey, improve the satisfaction of your clients or patients by leveraging their feedback, access data securely to exploit or provide key information…
Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.
Astrazeneka, Clariane France, Novo Nordisk, Korian France Santé, Adecco Medical, PMS Medicalisation, Domplus, Arche MC2, Pileje… already rely on us to help them improve their customer relationships, what about you?
Are you intrigued? Need to know more before taking the plunge?
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