The telecommunications sector is undoubtedly one of the most competitive, with a high rate of customer attrition and mobility, often due to recurring dissatisfaction: slow deployment of fibre or 5G, frequent outages and service interruptions, rushed interventions, lack of real-time information…
There are many reasons for dissatisfaction among subscribers, both individuals and businesses, who are increasingly sensitive to the cost/value ratio of the services provided. Therefore, the welcome and quality of response from customer service must be impeccable to prevent the customer from hitting the “Termination” button!
You wish to streamline the management of your interactions, automate responses to basic and recurring requests, motivate your advisers, measure the satisfaction of your subscribers, and detect in real time journey friction points and the risk of churn, manage your online reputation…
Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.
SFR, Orange, Bouygues Telecom Entreprises, Coriolis, OVH, Altitude Infra, Adista, Wifirst… already rely on us to help them improve their customer relationships, what about you?
Are you intrigued? Need to know more before taking the plunge?
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