Sector: Business Services

The challenges facing your sector

Business service providers must adapt to the new requirements of B2B, often influenced by B2C customer experiences.

Digitalisation has revolutionised purchasing processes, content marketing has become a key pillar in demonstrating expertise and added value, and AI has become a major lever to improve efficiency and productivity. At the same time, expectations for more personalised relationships and a more coherent, seamless omnichannel experience are becoming increasingly prevalent.

Your issues

You wish to streamline your interactions and improve your service quality through an omnichannel orchestrator, integrate AI at the right moments in the journey to optimise productivity and the availability of your customer service, collect and leverage feedback from your business clients to identify pain points, and ensure the security and confidentiality of their data…

Discover the Eloquant Cloud Customer Experience platform, an advanced solution for Contact Centres and Voice of the Customer based on AI.

Our customers say it best!

Adecco Groupe, CCI Paris IDF, SVP groupe, Alixia, Ivalua, PMS Medicalisation … already rely on us to help them improve their customer relationships, what about you?