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Omnichannel orchestration

Improve the efficiency of your customer service and increase customer satisfaction with an effective strategy for orchestrating your inbound and outbound contact centre flows: the collection, qualification, distribution, and routing of interactions are optimised.

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Découvrez nos modules
orchestration omnicale

Optimized routing

Distribute your inbound flows to the right resource to meet your customers’ needs.

Automation via AI

For low-value requests, direct your customers to a bot.

Unified management

Centralise your voice and digital interactions in a unified interface.

Customer satisfaction

Avoid waiting times, thanks to overflow or preventive solutions.

1 plateforme qui centralise vos interactions clients

Gérez, orchestrez, mesurez et analysez vos conversations avec vos clients grâce à une solution unifiée de centre de contact (CCaaS) et d’écoute de la voix du client (VoC).

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Aucun onglet disponible.

Connecté aux meilleurs outils métiers

Découvrez toutes nos intégrations

Ils utilisent Eloquant

Nous accompagnons plusieurs centaines de clients en France et à l’international.

Tous nos cas clients
ARaymond
When a global industrial company measures... customer AND employee satisfaction
  • Industry, Construction and Public Works
BDR Thermea
How BDR Thermea optimizes call management for optimum service quality!
  • Business Services, IT, Software publishing
Ivalua
When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management
  • Energy, Water, Environment, Industry, Construction and Public Works
Primagaz
How Primagaz optimizes call handling and customer service quality
  • Retail, E-Commerce, Large-scale distribution
King Jouet
How King Jouet, leader in the specialized distribution of Games and Toys, optimizes the quality of its customer experience
  • Banking and Finance
iQera
Discover how iQera is transforming the debt collection business through the experience it delivers at a key moment in the customer journey!

Des questions ?

How does omnichannel orchestration work?

The orchestrator integrates and synchronises all communication channels, allowing the routing of interactions to the appropriate resource (whether an in-house team, outsourced platform, agency, store, etc.), and then distributing the interaction to the right adviser with the necessary skills to efficiently respond to the request.

What are the benefits of omnichannel orchestration?

Implementing a solution that offers omnichannel orchestration of inbound and outbound interaction flows is a real asset for your customer service. It has several benefits:

  • Improving the customer experience by providing responsive customer service across all channels.
  • Increasing agent efficiency by centralising the management of customer interactions for better operational effectiveness.
  • Collecting customer data, gaining in-depth insights into their preferences and behaviours.
  • Meeting customer expectations by satisfying clients who expect a smooth, integrated experience, regardless of the interaction channel.
  • Personalising interactions using the collected data.
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