Optimise your online reputation and manage customer feedback directly to deliver a memorable experience.
Optimise your customers’ experience by responding to customer reviews.
Showcase positive feedback on customer review websites.
Analyse verbatims in real time using AI.
Offer the right tools to handle dissatisfied customers immediately.
Manage your customer feedback in real time, centrally and efficiently, with a dedicated interface where you can track positive reviews as well as respond to potential customer dissatisfaction through alerts or notifications and follow-up campaigns.
Be alerted to dissatisfied customers and organise your follow-up campaigns or written responses to quickly turn a potential detractor into a promoter.
With AI, gain real-time insight into customer comments to fully understand the sources of delight, pain points, and have an in-depth analysis of the levers for improving the customer experience.
Managing your reviews quickly leads to increased sales and reduced marketing costs. Your customers then become promoters of your brand and recommend you.
Categorise customer comments with AI and gain deeper understanding.
Organise your follow-up campaigns for dissatisfied customers.
Predefined responses with contextual data or free field.
Receive real-time alerts for any rating, category, positive/negative feedback.
Create your follow-up tickets within your tools via API.
Share your customers’ feedback on our partner websites.
Collect with an opt-in for GDPR-compliant publication.
Display the average rating on your website.
Moderate customer feedback based on various criteria.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
Yes, Eloquant allows you to centralise customer feedback collected from multiple channels, such as social media, websites, and surveys, for simplified management and a comprehensive overview.
Absolutely, the Eloquant platform offers moderation tools that allow you to filter, approve, or reject feedback before they are published, based on criteria you define.
Eloquant offers semantic analysis features that help you identify emotions, trends, and recurring themes in customer feedback, enabling you to better understand your customers’ expectations and concerns.
Yes, Eloquant allows you to reply directly to customer feedback from the platform, whether it’s to thank a satisfied customer or address a dissatisfaction, while keeping a record of every interaction.
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