Sector: Transport and Logistics

The challenges facing your sector

The transportation and logistics sector is undergoing profound changes.

On the logistics side, carriers now face new standards imposed by references like Amazon, which have drastically increased customer expectations regarding delivery times and service quality. Competition has intensified with the diversification of low-cost delivery channels, such as pick-up points and other options.

On the passenger transport side, in an inflationary context and with increased competition, service quality and reliability have become, alongside pricing, a major challenge for customer retention.

Your issues

You wish to streamline interactions with your customers and better manage your peak activity periods, provide them with real-time tracking and information accessible 24/7, improve your responsiveness and even your proactivity to better handle complaints, measure your customer satisfaction to implement action plans…

Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.

Our customers say it best!

Geodis, SNCF Connect, DB Schenker, DB Cargo Rail, Air France, Cityway, Geopost, Clasquin, Semitag, Ulys/Vinci Autoroutes, SANEF, Gaussi, Equans… already rely on us to help them improve their customer relationships, what about you?