White papers

White papers, studies and ebooks: Eloquant resources to help you improve your Customer Relations!

Eloquant AI helps you better understand your customers

[Dossier Thématique N°7] Visio-assistance, the Wow channel in Customer Experience

Assurances & Mutuelles, Focus on loyalty!

[Dossier Thématique N°6] Setting up an IVR: guidelines and best practices

[Dossier Thématique N°5] Publishing notices, building trust

[Dossier Thématique N°4] NPS, a key satisfaction indicator

[Dossier Thématique N°3] Why integrate a callbot into your customer service?

[Dossier Thématique N°2] CRM and contact center integration: what are the benefits?

[Dossier Thématique N°1] Contact Center call recording

Customer Experience Pro Guide

Eloquant, your cloud Customer Experience platform

A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.

Omnichannel Contact Centre

Voice of the Customer / Satisfaction surveys

Are you intrigued? Need to know more before taking the plunge?