Present customer compliments to your agents and employees in real time with the Bravo module and send personalised, motivating, and rewarding feedback to maximise their engagement and give more meaning to their role.
Share the voice of your customers internally with your teams (advisors, agents).
Value your employees’ work with real-time feedback.
Encourage your operational teams to engage with measurement.
Increase the commitment and motivation of your employees.
Customer satisfaction is not always as valued as dissatisfaction: we often focus on “what’s wrong” rather than “what’s going well”. Contact centre agents don’t always receive direct feedback from customers on the quality of their work. With Eloquant’s Bravo module, you provide personalised and motivating feedback to each of your agents.
Let your customers send compliments to the agent they interacted with! Your agents receive them in real time. This positive feedback gives even more meaning to their role. The satisfaction and commitment of your employees is increased.
Track the compliments and display them to your agents’ console or your wallboard. The results can be detailed by team or agent to recognise and highlight them. Access all verbatims to identify best practices to share.
Motivate your agents by sending personal compliments from customers in real time. Positive customer feedback significantly increases the commitment of your agents and employees in your contact centre.
Set up your own online or phone surveys in full autonomy.
Send the compliments received to the advisors on their dashboard.
Track the compliments by team from the supervision.
Organise challenges and display the results on wallboards.
Broadcast the compliments received by the agents in real time.
Identify best practices through detailed analysis of compliments.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
The Bravo module allows you to congratulate your agents in real time. Customers can compliment the advisor who handled their request by sending them a personalised message.
You have a view to track, manage, and unite your teams. Follow in real time the various compliments towards your agents. You will also have the option to view details by team and agent to recognise and highlight them. Finally, you can view the various verbatims left in the compliments to identify best practices!
Yes, Eloquant’s Bravo module is fully customisable. It adapts to the specific needs of each business, allowing for a tailored configuration.
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