Team: Customer Service

The missions of your department

By managing all interactions between your company and your customers throughout their journey, whether before, during, or after the purchase of your product or service, your customer service provides quick and efficient assistance. As a key point of contact, it responds to their requests, handles complaints, resolves issues, and more.

Your customer service collects feedback, contributes to the continuous improvement of products and services, and anticipates future needs through attentive and proactive listening.

Your customer service is the brand’s showcase and plays a central role in your customer retention strategy, providing a positive and consistent experience with every interaction.

It is, therefore, a key driver for the sustainability and growth of your business.

The benefits of the Eloquant solution

The Eloquant Cloud Customer Experience solution significantly improves the performance of your customer service through:

Centralised and unified management of communications to ensure a seamless, consistent omnichannel customer experience.
Innovative channels linked to AI, self-care, and video calls to automate at the right moments in the journey and improve productivity.
Cloud hosting, allowing you to manage campaigns and calls via a simple internet connection.
Easy integration with other business tools: CRM, ERP…
Call recording and transcription aimed at continuous improvement of service quality.
Measurement of customer satisfaction post-interaction, with the option for the customer to leave feedback for the adviser.
Comprehensive analysis of customer verbatim, providing valuable insights into expectations and pain points.
Real-time activity and performance monitoring, using KPIs and dashboards…

Our customers say it best!

Geodis, MAIF, MACIF, Adecco Medical, King Jouet, Lafarge, DB Schenker, BDR Thermea, Groupe France Mutuelle, GIE CCI Paris, SANEF, Ministère des Armées, Solimut Consort NT, SNCF Connect, Valeo, Ivalua, Eau de Paris… Across all sectors, leading companies already trust us to support them in improving their customer relationships. What about you?