In an inflationary context, with interest rates still high and regulations related to the Energy Performance Certificate (EPC), the private real estate market is becoming paralysed while waiting lists for social housing grow longer.
Social landlords, serviced residences, real estate agencies, and property managers must respond quickly and effectively to the numerous requests from tenants, sellers, and property buyers. Complaints about technical issues with properties, increasing rent arrears management for some; multiple requests, call back demands, and video call visit requests for others… Interactions are numerous and varied.
You wish to streamline the management of these interactions, better qualify your inbound calls, automate through self-care to relieve your advisers, integrate video calls, measure customer satisfaction, and identify pain points in their journey…
Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.
Groupe 3F, Habitation Familiale, SDH, Logic Immo, Patrimoine SA … already rely on us to help them improve their customer relationships, what about you?
Are you intrigued? Need to know more before taking the plunge?
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