French companies in the industrial sector, regardless of their area of expertise (agri-food, aerospace, automotive, construction and public works, equipment, pharmaceuticals, etc.), must compete with global rivals who are often able to offer much lower prices due to reduced production costs. They face a complex challenge: maintaining high-quality standards while remaining competitive on price.
To stand out, it is crucial to invest in innovation to develop differentiated products and services that specifically meet market needs, but above all, it is about retaining customers through impeccable service quality, whether in B2B or B2C.
You wish to streamline interactions between your customer service or after-sales service and your clients, automate processes to give them access to information and real-time tracking 24/7 independently, measure their level of satisfaction, leverage their feedback to improve your products, and better understand their expectations…
Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.
Lafarge (Ciments, Béton, Granulats, Services), Mercedes-Benz, Safran, Valéo, Groz-Beckert KG, Novo Nordisk, BDR Thermea, Carrier, CIAT, Fenwick-Linde, Fransbonhomme, Serv’Elite, Kinnarps France, AstraZeneca, Xylem, Limagrain… already rely on us to help them improve their customer relationships, what about you?
Are you intrigued? Need to know more before taking the plunge?
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