Sector: Industry, Construction and Public Works

The challenges facing your sector

French companies in the industrial sector, whatever their area of expertise (agri-food, aeronautics, automotive, construction and public works, equipment, pharmaceuticals, etc.), have to compete with global rivals, who are often able to offer much lower prices due to lower production costs. They face a complex challenge: maintaining high quality standards while remaining competitive on price. To stand out from the crowd, while it is vital to invest in innovation to develop differentiated products and services that respond specifically to market needs, it is above all a question of building customer loyalty through impeccable quality of service, whether in B2B or B2C.

Your issues

You want to streamline interactions between your customer service or after-sales service and your customers, automate to give them access to information and follow-up in real time 24/7 with complete autonomy, measure their level of satisfaction, exploit their feedback to improve your products, better understand their expectations… Discover the Eloquant Customer Experience Cloud Platform, an extended Contact Centre and Voice of the Customer solution based on AI.

Our customers say it best!

Lafarge (Ciments, Béton, Granulats, Services), Mercedes-Benz, Safran, Valéo, Groz-Beckert KG, Novo Nordisk, BDR Thermea, Carrier, CIAT, Fenwick-Linde, Fransbonhomme, Serv’Elite, Kinnarps France, AstraZeneca, Xylem, Limagrain… already rely on us to help them improve their customer relations, what about you?