Optimising communication flows between customers and advisers, automating repetitive tasks, and directing queries to the most qualified agents reduces wait times, improves first-contact resolution, and increases team productivity.
Increasing team productivity is a key lever for any business looking to control costs and optimise overall performance. In customer service, improving productivity must not come at the expense of service quality or customer care, nor should it lead to more pressure on advisers, which could result in poor treatment of customers and increased turnover.
Technological tools, as productivity drivers, can make all the difference!
Through the Eloquant Cloud Customer Experience platform, you unify the management of your omnichannel interactions, qualify and distribute calls, automate low value interactions, integrate your contact centre with CRM, manage activity and service quality, and motivate and engage your advisers… In other words, how to increase your employees’ productivity without compromising quality!
We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
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