Automate, analyse, and assist customers, agents, and supervisors with conversational, descriptive, emotional, prescriptive, and predictive AI, natively integrated into the Eloquant cloud-based Customer Experience platform!
Benefit from the best of artificial intelligence: classical AI or generative AI.
Limit your environmental impact by choosing a tool based on responsible AI.
Our AI complies with GDPR requirements.
Benefit from the most powerful AIs natively integrated into our solutions.
Identify best practices to generalise, as well as customer journey friction points, legal risks, potential cancellations, or negative publicity. Our descriptive AI can capture the tone and emotions expressed, as well as the topics discussed, and categorise them in real time for more efficient analysis.
Automate certain conversations and drastically improve response times, thus enhancing customer satisfaction. This allows you to reduce the volume of manual tasks and handle demand spikes, while refocusing your advisors on value-added tasks and customer relationships.
Experience a significant increase in customer satisfaction through the implementation of action plans recommended by our Prescriptive AI: improvement suggestions to address weak signals or priority areas in the customer journey.
Time saved in analysing and understanding your customers’ feedback, better efficiency in meeting their expectations, increased satisfaction for both your customers and agents, and an improved brand image are the main benefits observed by AI in customer relationships.
Natively accessible in real-time from our reporting interfaces.
Generative AI for automatic phone call summarisation.
Automate conversations with low-value requests.
Automatic categorisation based on specific customer relationship themes.
Action plan suggestions to optimise customer experience friction points.
Capable of detecting and responding according to the language set by the user.
Classical AI or generative AI, depending on performance and financial impacts.
Detection of the tone of incoming messages (positive, neutral, negative).
Assist the agents in real time to help them improve productivity and efficiency.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
Semantic AI is a capability of artificial intelligence that uses natural language processing and machine learning techniques to identify and classify emotions and expressions conveyed in text. Eloquant’s semantic AI uses the written transcription of verbatims and customer conversations to assess whether the content is positive, negative, or neutral.
The use of emotional AI in your contact centre enables the evaluation and better analysis of the tone of interactions with customers across synchronous or asynchronous channels. This contributes to a better understanding of the emotions expressed by customers and allows agents to provide more tailored responses.
Prescriptive Artificial Intelligence suggests operational action plans based on customer sources of delight (what they found positive) and customer pain points (what they found negative). These action plans can include, for example, the priority areas to address in order to improve the customer experience.
Artificial Intelligence has a significant advantage: it can process very large volumes of data, particularly text, while providing an in-depth analysis of every word or expression. Analysing and managing large amounts of customer data is time-consuming. AI, on the other hand, is faster and more efficient than a human, providing detailed analysis in real time.
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