Privacy policy

The privacy of visitors to our website is very important to us, and we are committed to protecting it. This policy details what we do with your personal information. Our Data Protection officer (DPO) is Laurent Duc , who can be contacted by email.

Definitions

The Publisher: Eloquant whose SIREN number is 434132155, and whose registered office is located at 5 Allée de Palestine, Zone de Mayencin, 38610 GIERES.

The Site: All the websites, web pages, and online services offered by the Publisher.

The User: The person using the Site and the services.

 

Type of data collected

As part of the use of the Sites, the Publisher may collect the following categories of data concerning its Users:

  • Civil status, identity, and identification data
  • Personal life information (lifestyle habits, family situation, etc., excluding sensitive or hazardous data)
  • Professional life information (CV, education, professional training, awards, etc.)
  • Economic and financial information (income, financial situation, tax status, etc.)
  • Connection data (IP addresses, event logs, browser used, etc.)
  • Location data (movements, GPS data, GSM data, etc.)

 

Usage

The personal information provided to us through our Site will be used for the purposes described in this policy or in the relevant pages of the Site. We may use your personal information to:

  • Administering our website and business;
  • Personalising our website for you;
  • Enabling your use of the services available on our website;
  • Delivering and providing products or services purchased on our website;
  • Sending you statements, invoices, and payment reminders, and collecting payments from you;
  • Sending you non-marketing commercial communications;
  • Sending you email notifications you have specifically requested;
  • Sending you our newsletter by email, if you have requested it (you can inform us at any time if you no longer wish to receive it);
  • Sending you marketing communications relating to our business or carefully selected third-party businesses which we believe may be of interest to you, by post or, where you have expressly agreed, by email or similar technology (you can inform us at any time if you no longer wish to receive such communications);
  • Providing third parties with statistical information about our users (without identifying any individual user);
  • Dealing with enquiries and/or complaints made by or about you relating to your website;
  • Keeping our website secure and preventing fraud;

 

If you submit personal information on our website for the purpose of publication, we will publish it and may use that information in accordance with the permissions you grant us. Your privacy settings can be used to limit the publication of your information on our website and can be adjusted in your privacy settings on the website.

 

Disclosure of personal data to third parties

Disclosure to third parties for commercial solicitations for equivalent products and services

Without your explicit and specific consent, we will not provide your personal information to third parties for their marketing purposes, nor for the marketing purposes of other third parties.

Disclosure to third-party partners

We may make certain personal data available to strategic partners working with us to provide products and services, or to help us market our products to customers.

Disclosure to third parties in aggregated and anonymised form

Your personal data may be used to enrich our databases. It may be shared with third parties after being anonymised and solely for statistical purposes.

Disclosure to authorities based on legal obligations

Based on legal obligations, your personal data may be disclosed in accordance with a law, regulation, or a decision by a competent regulatory or judicial authority. In general, we are committed to complying with all legal rules that may prevent, limit, or regulate the dissemination of information or data, particularly in compliance with Law no. 78-17 of 6 January 1978 relating to data processing, files, and civil liberties.

Aggregation of non-personal data

We may publish, disclose, and use aggregated information (information related to all our Users or specific groups or categories of Users that we combine in such a way that an individual User can no longer be identified or mentioned) and non-personal information for industry and market analysis, demographic profiling, promotional and advertising purposes, and other commercial purposes.

Commitment to the confidentiality of the conditions

In the event of disclosing your personal data to a third party, that party is required to apply confidentiality terms identical to those of the Website.
 

Prior information for the disclosure of personal data to third parties in the event of a merger/acquisition

In the event that we participate in a merger, acquisition, or any other form of asset transfer, we are committed to ensuring the confidentiality of your personal data and to informing you before it is transferred or subjected to new privacy rules.

 

International data transfers

The information we collect may be stored, processed, and transferred to any countries where we operate, in order to allow us to use the information in accordance with this policy. The information we collect may be transferred to the following countries, which do not have data protection laws equivalent to those in force in the European Economic Area: the United States of America, Russia, Japan, China, and India. The personal information you publish on our website or submit for publication may be available via the internet, worldwide. We cannot prevent the use, whether good or bad, of this information by third parties. You expressly consent to the transfer of personal information as described in this section.

 

Geolocation

We collect and process your geolocation data in order to provide you with our services. We may use personal data to determine your real-time geographical location. In accordance with your right to object under the French Data Protection Law no. 78-17 of 6 January 1978 relating to data processing, files, and civil liberties, you have the option, at any time, to disable geolocation features.

 

Device Data Collection

Collection of profiling data and technical data for service provision

Certain technical data from your device is automatically collected by the Site. This information includes, but is not limited to, your IP address, internet service provider, hardware configuration, software configuration, browser type, and language. The collection of this data is necessary for the provision of services.

Collection of technical data for advertising, commercial, and statistical purposes

Technical data from your device is automatically collected and recorded by the Site for advertising, commercial, and statistical purposes. This information helps us to personalise and continually improve your experience on our Site. We do not collect or store any personally identifiable data (name, surname, address, etc.) that may be associated with technical data.

 

Retention periods for personal data, anonymisation, and deletion

Retention of data during the contractual relationship

The personal information we process for any purpose is not kept longer than necessary for that purpose or purposes. In accordance with Article 6-5° of French Law no. 78-17 of 6 January 1978 relating to data processing, files, and civil liberties, personal data subject to processing are not retained beyond the time necessary to fulfil the obligations defined at the conclusion of the contract or the predetermined duration of the contractual relationship.

Retention of anonymised data beyond the contractual relationship

We retain personal data for the duration strictly necessary to achieve the purposes outlined in this Privacy Policy. Beyond this period, the data will be anonymised and retained solely for statistical purposes and will not be used for any other purpose.

Data portability

The Publisher commits to offering you the ability to request the return all data concerning you upon simple demand. The User is thus guaranteed better control over their data and retains the possibility of reusing it. This data will be provided in an open and easily reusable format.

Deletion of data upon request

The User has the ability to delete their data at any time, by simply requesting it from the Publisher via email or through the “Contact” tab on the website. You can also contact us by email at the following address: contact3@eloquant.com

Data extraction and deletion:

Select your request:


 

Security

Informing the User in the event of a security breach

We are committed to implementing all appropriate technical and organisational measures to ensure a level of security appropriate to the risks of accidental, unauthorised or unlawful access, disclosure, alteration, loss, or destruction of your personal data. If we become aware of unlawful access to personal data concerning you that is stored on our servers or those of our service providers, or of unauthorised access resulting in the risks mentioned above, we undertake to:

  • Notify you of the incident as soon as possible;
  • Examine the causes of the incident and inform you of them;
  • Take all reasonable measures to mitigate the negative effects and harm that may result from the incident.

Limitation of liability

Under no circumstances shall the commitments outlined above regarding notification in the event of a security breach be construed as an admission of fault or liability for the incident in question. Furthermore, our Site contains hyperlinks to third-party websites and related information. We have no control over these websites and are not responsible for their privacy policies or practices.

 

Cookies

Principle of cookies

Our website uses cookies. A cookie is a file containing an identifier (a string of letters and numbers) sent by a web server to a web browser and stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. Cookies may be either “persistent” or “session” cookies: a persistent cookie is stored by the browser and remains valid until its set expiry date, unless deleted by the user before that date; a session cookie, on the other hand, expires at the end of the user session, when the browser is closed. Cookies generally do not contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookie retention period

By consenting to our use of cookies in accordance with this policy when you first visit our website, you allows us to use cookies each time you browse our site. We only use session cookies and persistent cookies on our website. In line with CNIL recommendations, cookies are retained for a maximum of 13 months after they are first stored on the User’s device, as is the validity period of the User’s consent to the use of these cookies.

 

Purpose of cookies

Cookies may be used for statistical purposes, particularly to optimise the services provided to the User, based on the processing of information regarding access frequency, page customisation, as well as operations performed and information viewed. You are informed that the Publisher may place cookies on your device. The cookie records information relating to browsing the service (the pages you have visited, the date and time of the visit, etc.) which we can read during your subsequent visits.

User’s right to refuse cookies, with deactivation leading to degraded service functionality

You acknowledge being informed that the Publisher may use cookies and consent to this usage. If you do not wish cookies to be used on your device, most browsers allow you to disable cookies via the settings options or through our consent tool available when you first visit our website. However, you are informed that certain services may no longer function correctly.

Possible association of cookies with personal data to enable the functioning of the service

The Publisher may collect browsing information through the use of these cookies.

 

List of cookies used by our Site

The names of the cookies we use on our website and the purposes for which we use them are described below. You can access the full list directly through our consent bar:

  • If enabled, Google Analytics (via Google Tag Manager) on our website for: recognising a computer when a user visits the website, tracking users during their navigation on the website, enabling the use of a shopping cart on the website, improving website usage, analysing website usage, managing the website, preventing fraud and enhancing website security, personalising the website for each user, and sending targeted ads that may interest certain users.
  • If enabled, Google Ads, Facebook Ads, LinkedIn Ads, Pinterest Ads, TikTok Ads, Snapchat Ads, for: sending targeted ads to website visitors.
  • If enabled, Hotjar on our website for: tracking users their navigation on the website, enabling the use of a shopping cart on the website, improving website usage, analysing website usage, and managing the website.
  • If enabled, Messenger Customer Chat, Tawk.to, HubSpot, FreshDesk, ZenDesk, Intercom for: communicating with our visitors.

 

Technical data retention

Technical data is retained for the duration strictly necessary to achieve the purposes outlined above.
 

Modification of the Privacy Policy

We are committed to informing you if there is a significant change to this Privacy Policy, and we will not lower the level of privacy of your data without notifying you and obtaining your consent. We may update this policy from time to time by publishing a new version on our website. You should check regularly this page to stay informed about any changes made to this policy.

 

Applicable law and dispute resolution

This Privacy Policy and your use of the Site are governed by and construed in accordance with the laws of France, notably French Law No. 78-17 of 6 January 1978 relating to data processing, files, and civil liberties. The choice of applicable law does not affect your rights as a consumer under the laws of your country of residence. If you are a consumer, both you and we agree to submit to the non-exclusive jurisdiction of the French courts, meaning you may initiate proceedings regarding this Privacy Policy in France or the EU country where you reside. If you are a professional, all actions against us must be brought before a court in France. In the event of a dispute, the parties will seek an amicable resolution before taking legal action. Should such attempts fail, any disputes concerning the validity, interpretation, and/or enforcement of this Privacy Policy must be brought before the French courts, even in the case of multiple defendants or third-party claims.