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Contact Center Solution

Unified management of interactions for customer relations centres: voice, email, chat, callback, text message, phone app, social media, etc.

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The solution for your Contact Center

Easy to set up, the Eloquant Contact Centre solution allows you to deliver a unique customer experience, thereby contributing to the satisfaction and loyalty of your clients.

The Eloquant Contact Centre solution integrates with your organisation, your tools and your business processes. Distributed on one or more websites, your advisers benefit from a unified and ergonomic interface to process all customer interactions, whatever the engagement channel.

 

Beyond a software solution, Eloquant offers all telecom services for your customer relations. Eloquant manages the allocation and porting of your reception numbers by providing numbers adapted to your activity and your business model.

A complete
and personalized offer

  • Provide the best answer

    Centralise requests, simplify their processing and keep a trace of your customer exchanges. You will provide a consistent and personalised response across all engagement’s channels.

    Crayon Eloquant
  • Maximise the processing rate

    Optimise the routing of inquiries to improve customer satisfaction and meet your business and trade objectives.

    Pilotage Eloquant
  • Track your activity

    Manage your activity in real-time to guarantee the best quality of service. Analyse your activity by following your key performance indicators in order to pursue your objectives and identify areas for improvement.

    Croissance Eloquant
  • Integrate your business applications

    Standardise the processing of inquiries by integrating your CRM and your business applications with Eloquant solutions.

    CRM Eloquant
  • Automate the processing of inquiries

    Set up selfcare solutions and make your customers autonomous by providing them and answer at any time of the day.

    Automatisation Eloquant
  • Increase satisfaction

    Improve your customer relationship centre by collecting customer reviews right away. Analyse the content of the conversations in order to determine the expectations of your customers and the areas of improvement of your services.

    Satisfaction Eloquant
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La solution Centre de contacts a permis, dans une optique d’amélioration de l’expérience client, d’organiser une distribution intelligente des appels par expertise et par disponibilité, de suivre les performances et mesurer la satisfaction client et enfin d’offrir de nouveaux services à nos clients, tout en aidant nos collaborateurs au quotidien.

Leveugle, Vianney
Directeur Marketing et Communication GEODIS

La Solution Centre de Contacts Eloquant nous a permis de progresser de façon significative dans nos taux de prise d’appel, et donc d’apporter un meilleur service à nos mutualistes. Nos adhérents ont été agréablement surpris dès les premiers jours de la mise en service.

Isabelle PANABIERES
Responsable Service Central du Réseau

Nous cherchions à l’époque une plate-forme fiable, sans coupures avec un service premium toute la saison.  Grâce à la solution Centre de Contacts Eloquant nous bénéficions d’un outil performant offrant une prise en mains facile et une implémentation rapide. Délivrée en mode SaaS, la solution est flexible et permet de gérer nos pics d’appels en haute saison.

Fabienne RIOU
Responsable du Service Consommateur du Groupe ROSSIGNOL

Grâce à la solution Centre de Contacts Eloquant, nous pouvons mutualiser les ressources de notre centre client et délivrer, à la fois un service optimal à tous nos clients, mais aussi un service premium à nos clients à plus forte valeur ajoutée.

Franck BONNEMAINS
Directeur Infrastructures et Services Management, DHL
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Features

Discover the essential features to equip your Contact Center.
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