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Client relationship cross borders!

An international deployment…

320 active clients in Europe

Solutions used in 123 countries, in 12 different languages via 3 rounded and secured datacentres in France

ISO27001 certification: data security…

600 million interactions per year

450 million multichannel interaction processed, and 150 million surveys sent per year

A 360° Customer relationship offer, unique in France

  • Eloquant supports European companies in improving their Customer Relationship by delivering reliable, flexible and complementary technological solutions

    The Contact Centre solution optimises the interaction management between a brand and its customers on every channel, for better productivity from teams and increasing client satisfaction.

    Very complementary, the Customer Satisfaction Measurement solution scales client satisfaction at key moments and uses their feedback to help the company to identify weak signal and set up action plans.

  • Eloquant distinguishes itself by high-level support in France and abroad

    Throughout your approach to optimising Customer Relationship, we emphasise proximity and personalised follow-up: advice, project management, deployment, operational monitoring and support, provided by teams committed to your side…

  • Eloquant is proud to count, among its customers, 35% of CAC40 companies, leading groups, various players in the public sector and many SMEs.

  • Eloquant is one of the only editors on market certified ISO 27001, to ensure complete protection of your most sensitive data: your customers’ data!

Our values

  • Customer Culture

    Collectively respecting the customer by understanding their business and providing them with quality, reliable and long-lasting products on time.
  • Commitment

    Contribute individually and collectively, with pride, to an objective that makes sense, that effectively mobilizes energies and is accompanied by regular feedback.
  • Performance

    Define, manage and carry out the actions necessary to achieve the results in a coherent, demanding and transparent collective approach.

Give your customers the best of experience

Collect continuous, targeted satisfaction scores to improve your customer journey
100%
of our experts want to meet your needs.
28%
growth in 2018.
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Meet our team!

Our customer relationship experts will be happy to help you!

expert eloquant charlene
Charlène Vignon
CX Consultant
expert eloquant pierrick
Pierrick Chenal
CX dpt Director, Customers and Studies
expert eloquant emmanuelle
Emmanuelle Dusserre
Semantic Consultant
expert eloquant muntsa
Muntsa Padro
R&D Director
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