Make decisions based on in-depth data analysis, track your KPIs with dashboards, and achieve your goals quickly!
With preconfigured reports containing all relevant information.
Your KPIs to measure the performance of your contact centre.
Listening to the Voice of the Customer and measuring their satisfaction through surveys.
Export raw data to use in other applications.
Gérez, orchestrez, mesurez et analysez vos conversations avec vos clients grâce à une solution unifiée de centre de contact (CCaaS) et d’écoute de la voix du client (VoC).
Ils utilisent Eloquant
Nous accompagnons plusieurs centaines de clients en France et à l’international.
With Eloquant, you can generate detailed reports on the performance of your channels, customer satisfaction, contact centre activity, and key performance indicators to ensure your customers have a memorable experience: response times, quality of service….
Yes, Eloquant allows you to customise your reports by selecting the data and indicators specific to your needs, with filtering and formatting options.
Absolutely, Eloquant allows you to schedule the automatic sending of reports at defined intervals, directly to your inbox or your colleagues’ inboxes.
Yes, you can easily export your reports in PDF, Excel, or CSV format, to share them or integrate them into other analysis systems.
Réservez votre créneau pour une démo personnalisée !
