Optimise your online reputation and manage customer feedback directly to deliver a memorable experience.
Optimise your customers’ experience by responding to customer reviews.
Showcase positive feedback on customer review websites.
Analyse verbatims in real time using AI.
Offer the right tools to handle dissatisfied customers immediately.
Gérez, orchestrez, mesurez et analysez vos conversations avec vos clients grâce à une solution unifiée de centre de contact (CCaaS) et d’écoute de la voix du client (VoC).
Ils utilisent Eloquant
Nous accompagnons plusieurs centaines de clients en France et à l’international.
Yes, Eloquant allows you to centralise customer feedback collected from multiple channels, such as social media, websites, and surveys, for simplified management and a comprehensive overview.
Absolutely, the Eloquant platform offers moderation tools that allow you to filter, approve, or reject feedback before they are published, based on criteria you define.
Eloquant offers semantic analysis features that help you identify emotions, trends, and recurring themes in customer feedback, enabling you to better understand your customers’ expectations and concerns.
Yes, Eloquant allows you to reply directly to customer feedback from the platform, whether it’s to thank a satisfied customer or address a dissatisfaction, while keeping a record of every interaction.
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