Give your supervisors the necessary tools to manage and monitor your contact centre activity in real time, optimise the performance of your advisers with the right features that support them, and improve customer satisfaction.
All your voice and digital channels on a unified interface.
All key management indicators visible in real time.
Manage your teams with precision to optimise performance.
Make quick decisions to improve the experience.
Gérez, orchestrez, mesurez et analysez vos conversations avec vos clients grâce à une solution unifiée de centre de contact (CCaaS) et d’écoute de la voix du client (VoC).
Ils utilisent Eloquant
Nous accompagnons plusieurs centaines de clients en France et à l’international.
Real-time supervision allows you to synchronously track: your teams’ activity (which channels they are connected to), their performance (number of interactions handled, the quality of customer interactions across all channels, customer wait times in different queues…), and other key indicators to efficiently manage your contact centre and provide the best possible experience for your customers.
Eloquant provides the ability to monitor various key indicators, such as the response rate, wait time, interaction volume, customer satisfaction, and real-time service quality.
Yes, Eloquant allows you to customise your dashboards based on the indicators most relevant to your business, enabling you to better manage your operations.
Absolutely, real-time supervision allows you to quickly identify incidents or anomalies and take immediate corrective actions to ensure quality service.
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