With the video assistance solution, you can share your screen and engage in co-browsing. Additionally, remote photo capture and file transfers are possible.
Facilitate the resolution of certain customer service requests through video assistance and optimise agent productivity by creating personalised experiences.
Offer a more personalised, human touch
Facilitate understanding through visualisation
Minimise technician travel with remote resolution
Offer video communication for an enhanced experience across your channels
Gérez, orchestrez, mesurez et analysez vos conversations avec vos clients grâce à une solution unifiée de centre de contact (CCaaS) et d’écoute de la voix du client (VoC).
Ils utilisent Eloquant
Nous accompagnons plusieurs centaines de clients en France et à l’international.
The use of the solution requires no downloads or app installations. The customer can use it in just a few clicks on any device through a simple web browser. The experience will be as seamless as possible.
The security and integrity of customer data are key priorities for Eloquant. Therefore, all video assistance communications are end-to-end encrypted to ensure the confidentiality of exchanges.
Réservez votre créneau pour une démo personnalisée !