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Your Interactive Voice Response (IVR) to optimize the customer experience

Set up your telephony solution and customise your IVR systems. Never miss a call again and reduce your customers’ waiting times. Enhance your contact centre’s customer experience by delivering personalised information to your clients 24/7.

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Découvrez nos modules
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VoIP

Provide your agents with internet-based telephony

Special and international numbers

Get all types of geographic, premium-rate, and international numbers in over 100 countries

Intelligent routing

Direct each call to the right adviser using various routing rules

Call recording

For quality purposes or recording with evidential value

1 plateforme qui centralise vos interactions clients

Gérez, orchestrez, mesurez et analysez vos conversations avec vos clients grâce à une solution unifiée de centre de contact (CCaaS) et d’écoute de la voix du client (VoC).

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Aucun onglet disponible.

Connecté aux meilleurs outils métiers

Découvrez toutes nos intégrations

Ils utilisent Eloquant

Nous accompagnons plusieurs centaines de clients en France et à l’international.

Tous nos cas clients
ARaymond
When a global industrial company measures... customer AND employee satisfaction
  • Industry, Construction and Public Works
BDR Thermea
How BDR Thermea optimizes call management for optimum service quality!
  • Business Services, IT, Software publishing
Ivalua
When a Franco-American unicorn, a leading international Purchasing software publisher... optimizes its technical support management
  • Energy, Water, Environment, Industry, Construction and Public Works
Primagaz
How Primagaz optimizes call handling and customer service quality
  • Retail, E-Commerce, Large-scale distribution
King Jouet
How King Jouet, leader in the specialized distribution of Games and Toys, optimizes the quality of its customer experience
  • Banking and Finance
iQera
Discover how iQera is transforming the debt collection business through the experience it delivers at a key moment in the customer journey!

Des questions ?

Why choose call centre software?

Equipping yourself with call centre software, also known as contact centre software, enables you to manage both inbound and outbound calls for your customer service. It includes a range of tools and features designed to optimise the orchestration and management of call campaigns and call flows in real time. Choosing cloud-based software allows businesses to run their contact centres without lengthy integration projects or the need for physical infrastructure such as local servers. It also facilitates access for remote agents.

What are the essential features of contact centre or call centre software?

Equipping yourself with call centre software will help streamline and improve the management of both inbound and outbound customer interactions. The software should include a range of key features:

  • IVR (Interactive Voice Response): qualifies incoming calls via voice menus that direct callers to the appropriate resource and queue based on their needs.
  • ACD (Automatic Call Distributor): automatically routes incoming calls to advisers with the right skills, and manages call distribution once the caller is placed in a queue.
  • Dialling Engine or Power Dialler: offers automatic dialling modes tailored to inbound or outbound call campaigns.
  • CTI (Computer Telephony Integration): integrates with business tools such as CRM, enabling key features to manage inbound and outbound calls such as automatic customer record display and click-to-call.
  • Real-time monitoring and reporting: provides comprehensive live statistics on contact centre activity, including performance indicators, call barging, and call recording.
Which teams within a company is call centre or contact centre software suitable for?

Call centre or contact centre software enables the management, orchestration, and improvement of both inbound and outbound customer interactions. It is generally suitable for the following teams:

  • Customer service: agents benefit from features that allow them to respond to enquiries and track communication history with customers.
  • Technical support: for handling support tickets, whether via phone or email.
  • Sales teams: using outbound call campaign features to manage prospecting, lead tracking, and sales follow-up.
  • Debt collection teams: with tools to manage payment reminders through secure PCI DSS-compliant voice payments.
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