The performance and growth of a company depend on customer satisfaction. To improve customer satisfaction, it is essential to identify their new expectations, detect in real time any reasons for dissatisfaction, and optimise the service quality delivered by listening to them continuously and leveraging their feedback.
With semantic AI combined with satisfaction surveys, it is now possible to obtain comprehensive reports that include tracking indicators such as the Net Promoter Score (NPS) or CSAT, targeted action plans to address friction points in the journey, and improve the customer experience.
Through the Eloquant Cloud Customer Experience platform, you have a tool to analyse customer satisfaction at key moments of their journey and across the most suitable channel. You can leverage their verbatim feedback and emotions, determine the KPIs to track (e.g., NPS, CSAT), survey your employees, and deploy action plans provided by AI to continuously improve customer satisfaction.
We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
