Leverage the full power of artificial intelligence to design conversational scenarios and autonomously manage certain interactions more quickly and efficiently with omnichannel bots.
Improve the efficiency of your customer service and increase customer satisfaction with an effective strategy for orchestrating your inbound and outbound contact centre flows: the collection, qualification, distribution, and routing of interactions are optimised.
Distribute your inbound flows to the right resource to meet your customers’ needs.
For low-value requests, direct your customers to a bot.
Centralise your voice and digital interactions in a unified interface.
Avoid waiting times, thanks to overflow or preventive solutions.
Thanks to thorough qualification, customer data, a pre-processing bot, and semantic analysis based on NLU, all your channels contribute to better understanding the context and intent of each customer.
Offer a variety of voice or digital engagement channels.
Manage and process your interactions in a unified interface.
Configure your engagement strategies independently.
Manage omnichannel activity in real-time, and have access to effective levers for action.
Analyse your omnichannel contact centre activity retrospectively.
Optimise routing and distribution strategies for interactions with AI.
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
The orchestrator integrates and synchronises all communication channels, allowing the routing of interactions to the appropriate resource (whether an in-house team, outsourced platform, agency, store, etc.), and then distributing the interaction to the right adviser with the necessary skills to efficiently respond to the request.
Implementing a solution that offers omnichannel orchestration of inbound and outbound interaction flows is a real asset for your customer service. It has several benefits: