Phone calls, survey responses, emails, mail, in-store visits, home interventions, deliveries, after-sales service…. Optimising the customer journey involves measuring the experience delivered at each touchpoint, better positioning contact channels, and identifying friction points to implement continuous improvement plans. Nowadays, offering a smooth omnichannel customer journey is no longer enough; it is necessary to anticipate pain points, detect hidden dissatisfaction, and, even better, aim for the “wow” effect.
Through the Eloquant Cloud Customer Experience platform, you map the customer journey, unify communication channels and integrate new ones to improve the quality at each key stage, measure satisfaction at every key point in the customer journey to detect pain points and weak signals, and address them promptly.
We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
How a personal services specialist listens to its customers, while training its employees.
Are you intrigued? Need to know more before taking the plunge?
Equipping yourself with call centre software, also known as contact centre software, allows you to manage inbound and outbound calls for your customer service. It includes a range of tools and features designed to optimise the orchestration and management of call campaigns and call flows in real-time.
Choosing cloud-based software enables businesses to manage their contact centre without the need for lengthy integration projects and physical infrastructure like local servers. It also facilitates remote access for agents.
