Employee engagement, the foundation of a high-quality customer experience! Empowered advisers, integrated into the company’s customer culture, are generally more productive and less likely to resign. Better yet, they are engaged in their tasks and handle customers more effectively: Happy employees make satisfied customers!
Every company should therefore establish this virtuous circle and foster employee engagement by motivating and valuing their customer service advisers.
Through the Eloquant Cloud Customer Experience platform, you listen to your advisers and leverage their feedback, help them to develop their skills by identifying areas for improvement through the recording of interactions, measure internal satisfaction, relieve them from handling repetitive queries, share customer compliments with them, and value them.
We support 320 customers and our solutions are deployed in 123 countries. Discover some of our achievements…
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Are you intrigued? Need to know more before taking the plunge?
