Deploying the Eloquant Cloud Customer Experience platform means gaining access to a state-of-the-art product and partnering with a company committed to training your team in customer experience to unlock the full potential of cloud contact centre solutions and customer satisfaction measurement. Eloquant is committed to its clients and demonstrates its dedication to contributing to their success.
Our trainers provide tailored training, customised to meet the specific needs of different users (administrators, supervisors, call centre agents) during on-site or remote sessions.
Each user can then easily familiarise themselves with the solution and develop full autonomy in performing their tasks…
Eloquant has obtained Qualiopi certification for all its training activities, guaranteeing the following:
➝ A comprehensive training catalogue.
➝ A management process that is regularly reviewed.
➝ A multidisciplinary team with a training coordinator and experienced trainers.
➝ Regular surveys to continuously improve our processes.
Our aim is to help our customers acquire sustainable skills for long-term success. Our trainers possess dual expertise as both trainers and research consultants. Throughout the year, they conduct a wide range of studies on behalf of our customers.
“We installed the Eloquant solution quickly and easily in our 5 Service Centres, spread over several France and abroad sites. Thanks to this full web solution’s flexibility, we can independently add services centres, agent positions… So really adapt the tool to our needs.”
Are you intrigued? Need to know more before taking the plunge?
A unified and centralised platform to manage, orchestrate, measure and analyse conversations with your customers. Listen to the voice of your customers and take real-time action on satisfaction or dissatisfaction levers to improve your customers’ experience.
Call centre software, also known as contact centre software, allows you to manage both inbound and outbound customer service calls. It includes a range of tools and features designed to optimise the orchestration and management of call campaigns and call flows in real time.
Opting for cloud-based software enables businesses to manage their contact centre without the need for lengthy integration projects and physical infrastructure, such as local servers. It also simplifies access for remote agents.
