Improve and easily manage your online reputation with the Trustpilot module integrated into Eloquant

The integration with Eloquant’s solution simplifies the collection of reviews and allows you to improve your brand’s online reputation.

Give your customers a voice on the world's most trusted review platform!

Trustpilot is an independent platform created in 2007 that allows consumers and businesses to collaborate transparently.

It stands out for its openness, offering anyone the opportunity to leave a review without prior moderation.

The platform is designed to foster an open and honest dialogue between consumers and businesses.

Your customers can leave reviews if they have had a recent purchasing or service experience (within the last 12 months). A user account linked to an email address is required.

Fraud detection software checks each review by analysing data such as IP addresses and device characteristics. Fraudulent reviews are automatically removed, and their authors are notified for potential corrections.

With native integration with Eloquant, you can invite your customers to leave a review as part of satisfaction surveys.

Reviews published on Trustpilot must be impartial, and you must not influence customers or offer compensation in exchange for a review.

The native integration of Trustpilot with Eloquant’s Voice of the Customer solution simplifies the review collection process. When businesses send satisfaction surveys via Eloquant, customers can respond to these surveys and directly post their reviews on Trustpilot.

This native integration offers several benefits for you and your business:

  • Easy for customers to leave a review on Trustpilot.
  • Reviews posted on Trustpilot help strengthen your online reputation and improve your TrustScore.

 

The integration between Trustpilot and Eloquant optimises both customer feedback management and your business’s visibility on a platform recognised for its transparency.

This partnership helps build a lasting trust-based relationship between your business and your customers.

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