With the SmartTribune connector and Eloquant, you streamline customer journeys while reducing costs through the integration of an intelligent chatbot and an interactive FAQ.
With SmartTribune’s FAQ and Chatbot, your customers receive instant and tailored responses, just as if they were chatting with a human adviser.
The goal is simple: to increase the self-care rate, allowing your customers to find solutions on their own while always having the option to speak to an adviser for more complex requests or reassurance.
Implementing self-care can reduce up to 40% of level 1 requests on a website through:
This dual approach improves customer satisfaction while optimising internal processes.
By allowing customers to handle these tasks independently, your teams can focus on more complex, value-adding requests.
The integration of the knowledge base is a real asset for customer journeys, but also for helping advisers do their job more effectively.
The internal knowledge base makes all essential information accessible and, most importantly, helps keep key content (processes, standard responses, etc.) up to date.
This often leads to a 20% increase in adviser autonomy, as they benefit from a first level of response, even in complex situations.
The SmartTribune and Eloquant integration works seamlessly together: for example, the chatbot can hand over to the adviser at any time.
The goal? To provide a smooth experience for both your teams and your customers, while ensuring the security of sensitive data.
The rapid deployment of the FAQs and Chatbot delivers a fast return on investment, immediately relieving your agents of low-value tasks.
Are you intrigued? Need to know more before taking the plunge?
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