Connect Eloquant to Sellsy

The Sellsy connector enables your teams to work faster and more efficiently by reducing the number of clicks and automating actions.

Here are some of the features of the Eloquant ⬄ Sellsy integration:

• Automatic contact synchronisation: the contact directory in Eloquant’s contact centre solution and the contacts in Sellsy are automatically synchronised.
• CRM pop-up: this feature displays the CRM record of the caller to the agent during the call. The customer data from the CRM appears on the screen, along with all the details regarding the phone call (number called, reason for the call…), allowing the agent to familiarise themselves with the information (call history, emails sent…) before starting the conversation. This eliminates the need to ask the caller for their customer code or the reason for the call, enabling the agent to adapt their approach. At the end of the conversation, the agent can add a comment that will be archived with the call history.
• Click-to-call: this feature allows an adviser to make a call by simply clicking on a contact’s phone number or lead. No need to switch between different screens or applications; everything is done in the same place.
• Automation of actions and processes: you can use the automation features of both Sellsy and Eloquant to automate workflows (e.g., creating a callback request when a customer gives a low rating in a satisfaction survey).

Unified reporting: You can create dashboards and reports using call data (duration, types of calls, calls per agent, etc.), either in a unified manner by combining CRM data and call data (time spent per agent, satisfaction measurement, calls for a specific type, etc.).

The Eloquant ⬄ Sellsy connector allows you to integrate a robust and powerful telephony solution into the heart of your CRM for your customers and prospects.

Productivity features (callbot, Visual IVR, etc.) enable you to automate and digitise some of the low-value phone calls.

Finally, the Eloquant solution allows you to implement customer and employee satisfaction surveys, which you can integrate to enrich your CRM.

The Eloquant ⬄ Sellsy connector allows you to centralise data from the contact centre and from Eloquant’s customer and prospect satisfaction surveys directly in your CRM, regardless of the collection channel (email, SMS, voice, web, etc.).

When a customer responds to a satisfaction survey, their score and answers are automatically archived in their record, enabling your teams to assess their satisfaction level and tailor their approach accordingly.

Eloquant’s Sellsy connector integrates directly with your CRM, using standard entities (contacts, calls, etc.).

Our teams can go even further by customising the connector to include your specific entities (e.g. contracts, products), ensuring it aligns with your configuration and any custom developments.