Improve the efficiency of your teams with the integration of Injixo and the Eloquant solution, combining accurate forecasting, real-time scheduling management, and HR task automation. This optimises your operational performance, while ensuring a smooth and engaging work experience for your employees.
Managing schedules efficiently in a contact centre can be a daily challenge. With fluctuations in call volumes, employee absences, and cost pressures, it is essential to rely on high-performance tools.
This where Injixo, an innovative Workforce Management (WFM) solution, and Eloquant, a contact centre expert, come in. Our integration enables you to unlock the full potential of your teams while optimising your internal processes.
With Injixo, align your staffing needs precisely with fluctuations in customer demand through proactive and accurate management.
Integrated with the Eloquant platform, contact data and forecasts synchronise automatically to ensure real-time adjusted schedules.
Whether managing peak activity periods or quieter times, this synergy guarantees optimal responsiveness.
Optimising schedules becomes (finally) simple.
With Injixo’s Machine Learning-based tools, you can anticipate the workload in the short, medium, and long term.
Teams benefit from greater peace of mind with schedules that account for their needs while meeting the company’s objectives.
Eloquant complements this approach by providing enhanced visibility on customer interactions (DMT, FCR, QoS…), allowing for even more precise adjustments.
By integrating Injixo’s functions for managing absences, working hours, and training, HR teams save valuable time.
Automating these processes helps establish a culture of fairness and transparency.
Moreover, the enhanced collaboration between Injixo’s tools and Eloquant (Voice of the Employee, etc.) promotes employee engagement, providing a better working experience.
Every day brings its share of unforeseen events: absences, delays, or sudden increases in call volume.
With Injixo, adjust your schedules in real-time to meet your service goals.
Combined with Eloquant’s advanced features (callbot, callbacks…), this intra-day management ensures smooth customer service, even in critical situations.
Are you intrigued? Need to know more before taking the plunge?
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