With Eloquant & Greenbureau, managing interactions on social media and WhatsApp has never been easier!

Greenbureau allows you to centralise and manage all customer interactions on social media and instant messaging platforms.

Integrated into Eloquant’s contact centre solution, Greenbureau enhances the customer experience by ensuring personalised responses and increased efficiency.

• Centralised and simplified management

Greenbureau acts as a true aggregator of digital channels. Thanks to its unique interface, businesses can consolidate and manage interactions from multiple platforms: social media (Facebook, Instagram, etc.), instant messaging (WhatsApp, Messenger, Telegram, etc.) and review management platforms (Google Reviews, Trustpilot). This centralisation simplifies the work for teams while ensuring optimal responsiveness to customer requests.

• Seamless integration into the Eloquant ecosystem

One of the main advantages of using Greenbureau is its native integration with Eloquant’s contact centre solution. This connection allows you to handle interactions from digital channels in the same way as phone calls, emails, or live chats. The result: a truly unified omnichannel management, providing a consistent customer experience, regardless of the point of contact.

• Features enhanced by conversational AI

Greenbureau is not limited to simply aggregating channels. Thanks to generative AI, it becomes a strategic tool for enriching interactions. The conversational agent detects users’ intentions and adopts a personalised approach (advisor, salesperson, technical support), ensuring relevant and tailored responses to meet expectations.

• Powerful reporting tools

The platform includes detailed reporting tools that allow you to analyse the performance of interactions and generate key performance indicators (KPIs). These insights are valuable for refining customer relationship strategies and maximising results, whether for loyalty, engagement or lead generation.