Improve and manage your eReputation with Eloquant's integrated Google My Business module

Google My Business is an essential tool for any company wishing to manage its online presence and interact with its customers.

This platform allows consumers to leave reviews directly on your company’s Google page, influencing your reputation and local SEO.

Reviews left on Google My Business are public and visible to anyone searching for your business. They allow customers to share their experience authentically and instantly.

Users must have a Google account to leave a review, thus guaranteeing a certain level of transparency and reliability.

Google applies algorithms and moderation measures to detect fraudulent or inappropriate reviews, ensuring better quality customer feedback.

Thanks to native integration with Eloquant, you can encourage your customers to share their opinions directly after a satisfaction survey, simplifying feedback collection and increasing the number of genuine customer reviews.

Published opinions must reflect actual experience and may not be influenced by financial compensation or incentives.

The integration between Eloquant and Google My Business offers several advantages for your business:

• Quick and easy: your customers can leave a review in just a few clicks.

• Enhanced online reputation: more positive reviews boost your credibility and visibility.

• Local SEO optimization: businesses with a good number of reviews and a high rating are better positioned on Google.

By combining Eloquant and Google My Business, you maximize the impact of customer feedback while building trust and transparency with your prospects.

Your customers can post reviews if they have a recent purchase or service experience (less than 12 months). A user account linked to an e-mail address is required.

Fraud detection software verifies each notice by analyzing data such as IP addresses and device characteristics.

Fraudulent notices are automatically removed, and their authors are informed for possible corrections.

Thanks to native integration with Eloquant, you can invite your customers to leave a review as part of satisfaction surveys.

The integration between Google My Business and Eloquant optimizes both customer feedback management and business visibility on a platform renowned for its transparency.

This alliance helps build a lasting relationship of trust between your company and your customers.