In a sector that has become more competitive in recent decades with the emergence of new players, the development of group purchasing, ecological awareness, and regulatory constraints, the energy sector has already had to contend with B2C as well as B2B customers, who are much more inclined to change suppliers. In recent months, markets have also experienced unusual volatility, with significant price increases being passed on to consumers.
Beyond these pricing aspects, to improve customer loyalty, players in the sector must adapt to the new digital practices of subscribers both individuals and businesses, as well as their growing sensitivity to ecological transition and sustainable practices.
You wish to improve the management of your interactions and call peaks, relieve your advisers by automating the processing of low value-added requests and providing 24/7 accessible information, optimise your customer knowledge and measure their satisfaction…
Discover the Eloquant Cloud Customer Experience platform, an extended Contact Centre and Voice of the Customer solution based on AI.
EDF, TOTAL, Veolia Eau, Enedis, Primagaz, Gaz Service, SRD Energies, Tenerrdis, Eau de Paris, Eaux de Marseille, SFEN, Société du Canal de Provence… already rely on us to help them improve their customer relationships, what about you?
Are you intrigued? Need to know more before taking the plunge?
