Manage your teams' schedules and time effectively

Holydis is a key player in schedule and shift management for contact centres.

Thanks to its integration with Eloquant‘s contact centre solution, Holydis enables centralised and optimised planning for agent schedules.

This synergy ensures efficient organisation aligned with operational needs, while enhancing the employee experience. The partnership between Holydis and Eloquant greatly simplifies team scheduling.

By integrating activity forecasts, Holydis automatically adjusts agents’ timetables. This intelligent process takes into account:

• Forecasted call volumes, to anticipate staffing needs
• Agent skills, to assign the right tasks to the right people
• Preferences and availability, ensuring a balance between professional and personal needs

Managers have a real-time overview of schedules, with automatic alerts in case of anomalies (understaffing, legal hour limits exceeded, etc.).

The benefits are numerous for all contact centre stakeholders:

• For managers, with a reduced workload thanks to automation. They can manage staffing levels proactively and adapt schedules to fluctuating demand with just a few clicks.
• For agents, with improved transparency and easy access to their schedules via a user-friendly interface. The ability to swap shifts easily strengthens engagement and satisfaction.
• For customers, with optimal service continuity thanks to perfectly tailored staffing.

Holydis ensures that all schedules comply with current legislation.

Its intuitive, mobile-friendly interface gives users access to their data wherever they are, making it particularly well-suited to the fast-paced world of contact centres.