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CRM integration

Use the Eloquant contact center solution directly in your CRM

Forme Dots
eloquant integration crm

An open solution for easy CRM integration

Our contact center solution is easily integrated with your CRM or business applications.


  • Salesforce
  • Microsoft Dynamics
  • SAP
  • Efficy
  • Oracle Siebel
  • Pega
  • Sellsy
  • ServiceNow
  • Sugar CRM


And many others !

CRM integration, what for?

  • Call routing

    Your customers’ calls are routed according to the information contained in your CRM: customer recognition, VIP customer, call priority management, preferred agent, portfolio management, etc.

    routage appels
  • Customer file upgrade

    When a customer calls you, his CRM file goes up automatically, you get all the information about him. You can thus consult the history of previous interactions, have immediate access to their responses to your last satisfaction survey, click-to-call, etc

    montée de fiche client
  • Agent banner integration

    It’s quick and easy to integrate your agent banner directly into your existing CRM or business application. Your advisers don’t have to navigate between several windows to access useful information, so they can deliver the best possible experience to your customers.

    bandeau agent intégré
  • Salesforce focus

    The solution is perfectly integrated with Salesforce Lightning: voice features are directly available in the Salesforce interface. You also have dashboards summarizing the various KPIs available to you.

    salesforce integration crm
rossignol cas client

Rossignol testimonial

Rossignol, leader in winter sports equipment, uses Salesforce integration Download the Rossignol case study
Download Rossignol case study Dots
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