Use the Eloquant contact center solution directly in your CRM
An open solution for easy CRM integration
Our contact center solution is easily integrated with your CRM or business applications.
- Microsoft Dynamics
- Oracle Siebel
- Sugar CRM
And many others !
CRM integration, what for?
Your customers’ calls are routed according to the information contained in your CRM: customer recognition, VIP customer, call priority management, preferred agent, portfolio management, etc.
Customer file upgrade
When a customer calls you, his CRM file goes up automatically, you get all the information about him. You can thus consult the history of previous interactions, have immediate access to their responses to your last satisfaction survey, click-to-call, etc
Agent banner integration
It’s quick and easy to integrate your agent banner directly into your existing CRM or business application. Your advisers don’t have to navigate between several windows to access useful information, so they can deliver the best possible experience to your customers.
The solution is perfectly integrated with Salesforce Lightning: voice features are directly available in the Salesforce interface. You also have dashboards summarizing the various KPIs available to you.