{"id":19062,"date":"2024-10-01T11:44:40","date_gmt":"2024-10-01T09:44:40","guid":{"rendered":"https:\/\/www.eloquant.com\/solution\/omnichannel-contact-center\/quality-monitoring"},"modified":"2025-03-03T14:28:42","modified_gmt":"2025-03-03T13:28:42","slug":"quality-monitoring","status":"publish","type":"solution","link":"https:\/\/www.eloquant.com\/en\/solution\/omnichannel-contact-center\/quality-monitoring\/","title":{"rendered":"Quality monitoring"},"excerpt":{"rendered":"","protected":false},"featured_media":19461,"parent":19051,"menu_order":0,"template":"","format":"standard","meta":{"_acf_changed":false,"_seopress_robots_primary_cat":"","_seopress_titles_title":"Quality monitoring | Eloquant","_seopress_titles_desc":"Thanks to quality monitoring, you can support your advisors in their training and skills development, measure their service level, and ensure it aligns with the company's standards. ","_seopress_robots_index":""},"class_list":["post-19062","solution","type-solution","status-publish","format-standard","has-post-thumbnail","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/solution\/19062","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/solution"}],"about":[{"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/types\/solution"}],"version-history":[{"count":2,"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/solution\/19062\/revisions"}],"predecessor-version":[{"id":19107,"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/solution\/19062\/revisions\/19107"}],"up":[{"embeddable":true,"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/solution\/19051"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/media\/19461"}],"wp:attachment":[{"href":"https:\/\/www.eloquant.com\/en\/wp-json\/wp\/v2\/media?parent=19062"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}