Visio-assistance for your customer service

Facilitate the resolution of certain customer service requests with video-assistance, and optimize agent productivity by creating personalized experiences.

viso assistance

Customer satisfaction

Offer more personalized, more human contact.

Fast resolution

Use visualization to facilitate understanding.

Cost reduction

Reduce technician travel with remote resolution.

Omnichannel

Offer video communication for an easier experience on your channels.

Provide remote assistance

Enhance your customers’ experience with video assistance and speed up problem resolution. Through the video session, the advisor can actually see what the customer is seeing and assess the situation.

Simple, intuitive invitations

Invite customers to a video-assistance session in just a few clicks. No need to install or download an application, access is available on all browsers, whether on a smartphone, computer or tablet.

Reduce your costs

Avoid the need for technicians to travel to your site, by assessing problems remotely and offering your customers an assisted solution. You’ll save time and travel costs.

Integrate with your business tools

Integrate video-assistance interactions with your business tools to consolidate your support tickets from your advisor’s console. The data collected will enable you to deepen your customer knowledge.

Functional detail

Screen sharing and co-browsing

Make it easy to understand with screen sharing and dual navigation.

Remote photo shooting

Complete the folder with photos taken from the interface.

File transfer

Send attachments from the interface.

Pointer

Use the pointer to show the customer where to intervene.

History and statistics

View exchange history and detailed reporting.

Recording

Record the video session for training purposes.

Multi-participant support

Open the session to several advisors or technicians.

Geolocation

Precise access to incident geolocation.

Multilingual

Adapt your interface to the language of the consultant or technician.

Eloquant, your Customer Experience cloud platform

A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.

Case studies

Because our customers say it best…

Blog

Find out what’s new in customer relations.

White papers

Read our latest white papers to discover our tips and best practices.

Contact us

Are you intrigued? Need to know more before taking the plunge?

Any questions?

Does the video-assistance solution require downloading?

There’s no need to download or install any applications to use the solution. Customers can use it in just a few clicks on any device via a simple web browser. The experience will be as seamless as possible.

What features are available to help remote customers?

Thanks to the visio-assistance solution, you’ll be able to share your screen and do co-browsing or co-navigation. Remote photo-taking and file transfer are also possible.

Are video-assistance exchanges secure?

The security and integrity of customer data is one of Eloquant’s major challenges. All video assistance communications are encrypted from end to end to guarantee the confidentiality of exchanges.