Facilitate the resolution of certain customer service requests with video-assistance, and optimize agent productivity by creating personalized experiences.
Offer more personalized, more human contact.
Use visualization to facilitate understanding.
Reduce technician travel with remote resolution.
Offer video communication for an easier experience on your channels.
Enhance your customers’ experience with video assistance and speed up problem resolution. Through the video session, the advisor can actually see what the customer is seeing and assess the situation.
Invite customers to a video-assistance session in just a few clicks. No need to install or download an application, access is available on all browsers, whether on a smartphone, computer or tablet.
Avoid the need for technicians to travel to your site, by assessing problems remotely and offering your customers an assisted solution. You’ll save time and travel costs.
Integrate video-assistance interactions with your business tools to consolidate your support tickets from your advisor’s console. The data collected will enable you to deepen your customer knowledge.
Make it easy to understand with screen sharing and dual navigation.
Complete the folder with photos taken from the interface.
Send attachments from the interface.
Use the pointer to show the customer where to intervene.
View exchange history and detailed reporting.
Record the video session for training purposes.
Open the session to several advisors or technicians.
Precise access to incident geolocation.
Adapt your interface to the language of the consultant or technician.
A unified, centralized platform to manage, orchestrate, measure and analyze conversations with your customers. Listen to the voice of your customers and act in real time on the drivers of satisfaction or dissatisfaction to improve the Customer Experience.
Are you intrigued? Need to know more before taking the plunge?
There’s no need to download or install any applications to use the solution. Customers can use it in just a few clicks on any device via a simple web browser. The experience will be as seamless as possible.
Thanks to the visio-assistance solution, you’ll be able to share your screen and do co-browsing or co-navigation. Remote photo-taking and file transfer are also possible.
The security and integrity of customer data is one of Eloquant’s major challenges. All video assistance communications are encrypted from end to end to guarantee the confidentiality of exchanges.
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